No, Couture Candy is an online-only store and does not have a physical location. Fine. lol they aren't even looking at review sites other than their official partner, Dress sent back April 3022 a day after receipt. Our scan shows CoutureCandy.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. Good day to you! Please read policy before purchasing. Our policy is very transparent from the day you purchased your dress. Bad customer service. The resolution is very bright and difficult to know the details of the Does Couture Candy have a physical store location? I called for return authorization to exchange for a different size immediately because the item has to be received within 5 days. One of the drsss was cancelled as it would not get to me in tme. Item was NOT listed as special order at time of purchase but only when tried to cancel or return. The worst retail experience of my life. Oct. 2019 Based on the measurements, it was likely to fit. Events like prom and homecoming only happen once in a lifetime. They were non-responsive so I made repeated attempts to reach them via phone & email. Yes, Couture Candy offers gift cards that can be purchased on their website. The design on the dress was hanging off of it in some places and there was loose strings all along the dress there were also pieces of material that werent apart of my dress in the tulle of my dress. Its champagne colour and highlighted waistbands are so lovely! Hi Julie! i am a size 18 should i order 18?
CoutureCandy.com Reviews (2020) | Is It Reliable & Legit? It is gorgeous. So it's not enough to play by their very unfair rules. Fingers crossed! WHAT? You may return product(s) within 14 days for a full refund of the purchase price to the card used to make the purchase." What a joke! Yes, the images on Couture Candy's website are generally accurate representations of the products. I filed a dispute with my bank after trying to resolve the issue with the company regarding my monetary refund with no success. I got it in time for the wedding of my niece. Find out how we combat fake reviews. Shop online or by phone at 1-866-399-CANDY. Thank you so much for showing your interest to CoutureCandy! I really adore this dress. Great selection in clothing. SCAM SCAM SCAM! When returned you only get store credit if you are lucky to get all of it. One of the dresses did have a stone missing which left a hole. Yeah, they made out on me, for sure. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. I don't even want to use the store credit they have nothing online the store credit would cover so I would have to give them more money. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CoutureCandy.com, CoutureCandy.com earns 91% level of Trustworthiness. Also, when you click on "return policy" there is no statement to be found on the fact that they only give you store credit. Don't ever buy anything from this website, just go to Saksofffifth or Neiman marcus. Perhaps you should talk to Paypal or Google their dispute policies since you don't seem to understand how they work. As many The company is now saying I have to wait until August 24th for them to hear back from my bank before any store credit can be provided. I'm $550 in the hold after shopping here buying a crappy dress that doesn't fit and missing the return window. Thanks so much! Couturecandy.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. If they spent half the money they put into their deceptive website into their quality ..and I am convinced they pay for good reviews because the dresses are nothing like the photos. Sparkling flower designs. CoutureCandy.com is an online women's retail clothing business specializing inDresses, Jeans, Jackets & Coats, Jumpsuits & Rompers, Swimwear, Pants, Shorts, Skirts, Sweaters and Tops. Item purchased #67318 I spent $114 FedEx to get it back before 14 days. DO NOT BUY IN COUTURE CANDY!! The color isnt even close. I scoured the internet looking for the perfect dress when I came upon CoutureCandy and saw the most beautiful dress. BBB Business Profiles are provided solely to assist you in exercising your own best judgment.
Couture Candy Customer Service Complaints Department I called them one day after the delivery date & they stalled & stalled until finally They gave me a return number & then said that they wouldnt give me a refund but only a store credit & if I used the store credit to buy another dress & it didnt fit properly again then I would have to eat it because they dont take back anything that is bought with a store credit. But return and refund was requested less than 24 hours after dress receipt and company sent a damaged item. I don't know what's to follow now but I am absolutely disgusted by this companies business practices and committed to filing as many complaints as possible to potentially help other consumers avoid this company. This review was chosen algorithmically as the most valued customer feedback. We also have a stunning wedding collection for both wedding guests as well as brides of 2020. Definitely a fashion statement! Kiss your money goodbye with couture candy. Was suspicious & called them. The worst place to buy they are thieves they answer you just till you return the items forget the refund even if you get it back it will be 50% percent less of what it should be . I got it for a party, and I loved it! , but this company manipulated the situation and claimed they were already "bending their policy" when offering me a monetary refund, when in fact this is already a breach of contract within itself and invalidates any true credibility the company had in the first place. When I called they now say I am only entitled to half the amount I paid because of a missing authorization code. I was never wore the dress, I only wanted to exchange it. Yes, Couture Candy uses secure encryption methods to protect customer information. Never order from this company ! We deliver that value to our customers by offering the most coveted, in-season designer styles with impossibly quick markdowns, seasonal promotions, and impossibly fast price matching technology! Any customer who attempts to make a return must be ready that Candy Couture will first tell u that u need to accept a store credit that is good for only 6 months! Will never buy anything from them again! I bought a dress for 55% discount and they refuse to sell it to me by claiming it's out of stock after they confirmed my order and showed they fulfilled it in my account. I also called, spoke with someone on the phone for 45 minutes at the merchant on May 18th, representative had me send photos which were time stamped on 5/2nd proving dress was damaged on receipt. I flaunted this dress in the evening get-together. Consumer has the right to receive quality item and it is clear that this company is out to rip people off. I've called there number over 20 times and they only answered phone once, promised to return my call, and never called back. Thank you. I did absolutely everything they requested in a timely manner. Fees Deducted: I requested my full refund from my credit card company and was granted my full refund, so that is no longer the issue, although I should not have had to go that route. They have TERRIBLE COSTUMER SERVICE and they do everything in their power to steal your money. Although communication was initially delayed, the customer service team were very pleasant and interactive. This account has been verified by CoutureCandy.com customer service / representatives through our verification process. We truly want our customers to be happy with their purchases. Excellent site. Then I asked if I could exchange the dress -- for the same style, but a different color. Company claims ab additional tag is missing and is refusing to refund a dress that was clearly not eirn. Very thick material, Tip for consumers:Go by the mesurements on the sizing chart, I am very happy with my orders. Can someone tell me..or tell I'm happy to send a photo, but I'm not sure that it will really tell you much about the problem. 20% re stocking if you got 10% discount for first time customer, over the full price! When you return items, they charge you for it, so it turns out is not free shipping and is l lies. I ordered a dress for my Grandaughter from the Couture Candy webiste. Had to make a return also and as long as you follow the policy it will be a smooth process. Once we returned it, they emailed us that they received both dresses and they need to check the quality of the dresses. 19 complaints closed in the last 12 months.
Couture Candy Reviews 2023 - Influenster 11 CoutureCandy.com - Return policy CoutureCandy.com - difference in prices and no confirmation of the order 1 CoutureCandy.com - Worst online experience i've ever had CoutureCandy.com - unsuccessful return attempts CoutureCandy.com - Beware It just popped up when we were doing a search for prom dresses, when checking validity ratings it popped up as decent and the site allowed us to use paypal. I would never ever ever do business with them again. Absolutely they are authentic, my gown came directly from Daymor the designer. in spades. I purchased a dress for $327.95 and returned it with tags in excellent condition and they verified it was and then only refunded me $49.95! 2023 Trustpilot, Inc. All rights reserved. Thank you! BUYER BEWARE, Horrendous retailer! DO NOT TRUST!!! Hope they look just as good in person. When these consumer organizations get enough complaints, they will begin an investigation. Totally AWESOME! Totally as per the price. No, there are no hidden fees when purchasing from Couture Candy. Once again, I did exactly what they asked and provided the letters. Below are the fees and charges they charged against the store credit: You will not got a refund if you need one and that is if they even answer the phone. Web1.6 Rating 43 Reviews 14 % of reviewers recommend CoutureCandy.Com Company Reviews Questions Visit Website CoutureCandy.Com made you happy Strengthen your After 14 days, they couldn't care less. and with the BBB Backed by the National Science Foundation, Thru this website I was able to attend the party elegantly, because the. Can't wait to see the dress. No refunds. Can't wait to wear it at tomorrow's party. Yes, Couture Candy is a reputable source for designer shoes from various brands. It fits perfect and Im beside myself how beautiful it is.
CoutureCandy.com | Better Business Bureau Profile We may earn money from affiliate links to support and feed our families. Got my store credit confirmed via email. I Returned the dress per strict return policy guidelines and was given a $253 store credit. We exchanged various emails ultimately leading to me filing a claim with my bank. Order 70253, Order 64799. WebPros: The dresses seem decent quality (though not as nice as Azazie, which I have also tried.) Yes, Couture Candy has a customer service team that can be reached through various methods. Thank you for listening. I ordered a Mac Duggal gown and less than 72 hours later I called the company and tried to get in touch with customer service representatives only to be met with no response. I have a great time from placing the order, shipping confirmation and delivery. BBB is here to help. I ordered my wedding dress and fell in love with it when it came. They told me processing took two days and shipping is 4 business days. It doesn't seem to provide measurements that go with each size, or information about if the dress runs small or large. I have attached a screenshot of the advertised dress as well as what I received. I am feeling like a queen. Not sure if they were out of the size 6 dress or something but now I am out 175 plus the 25 I spent on express shipping. Easy to see if you're interested in an outfit; you swipe the picture to see different colors, back, side and front views w/o taking time to open up that particular window. I WILL NEVER EVER SHOP HERE AGAIN!! Reply More CoutureCandy.com reviews & complaints CoutureCandy.com - scammers!! I found a perfect dress in less than 3 minutes and it is absolutely stunning! Even though item not marked as special order you will not be able to return or cancel without 50% restocking fee and only issued store credit. Fast shipping, the dress looks just like the picture! Theres a 50% restocking fee. We use dedicated people and clever technology to safeguard our platform. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. International Association of Better Business Bureaus. keywords:CoutureCandy.com reviews 2018,is CoutureCandy legit, is CoutureCandy a trusted site, is CoutureCandy reliable, is CoutureCandy good, is CoutureCandy safe?,is CoutureCandy.com safe, is CoutureCandy.com reliable, is CoutureCandy a good site, is CoutureCandy.com legitimate, is CoutureCandy trustworthy, is CoutureCandy legit?,Couture Candy Reviews 2018. THE WORST! If it had said this, I would never have ordered a dress since you never know how they will turn out. I spent over $600 for dresses that are horrible. First and foremost, this is the first message Ive received from you. There are lots of beautiful dresses on other sites that don't try to mislead their customers and actually care about them! Independently owned. Look at all the brands they will not refund 57 Grand, Adrianna Papell, Aidan Mattox, Alex Evenings, After Six, Angela & Alison, Alfred Sung, Anne Klein, Alyce Paris, Atria, Baccio, Beside Couture, Blush, Blush Too, Brit Cameron, BG Haute, Cachet, Cameron Blake, Cassandra Stone, Clarisse, Colors Dress, Cynthia Rowley, Dancing Queen, Dave & Johnny, Daymor, Decode 1.8, Dessy, Donna Ricco, Donna Morgan, Ellie Wilde, Elizabeth K, Emma Street, Faviana, Feriani, Gigi, Hannah S, Harper & Lemon, La Femme, Glow by Colors, Ieena for Mac Duggal, Intrique, Janique, Jasz Couture, Joanna Chen, Jolene, Jovani, Johnathan Kayne, JS Collections, Jy-Jenny Yoo, Kurves, Intigue, Ivonne D for Mon Cheri, LARA, Lela Rose, Lush by Jasz Couture, Mac Duggal, MNM Couture, Madison James, May Queen, Marsoni, Milano Formals, Mon Cheri, Montage by Mon Cheri, Morrell Maxie, Nicole Bakti, Nina Canacci, Nox Anabel, Panoply, Primavera, Rachel Allan, SCALA, Shail K, Social Bridesmaids by Dessy, Social Occasions by Mon Cheri, Saiid Kobeisky, Studio 17, Soulmates, Sue Wong, Sydney's Closet, Tarik Ediz, Tiffany, Terani, Zoey Grey, Taylor, Theia, Tony Bowls, Xtreme & Xcite. What a joke! The credit they refused to recognize when they changed ownership? Coutour Candy won't allow u to return if unsatisfy, you can only get store credit. They are thoroughly explained. You even checked the "I agree with the return policy" during checkout so I'm not sure why are you saying you didn't know this. Merchant rep acknowledged this and stated that he would initiate return process, send slip for mailing dress back, and that my return would be processed. Be sure that you read this CoutureCandy.com review advice before making a purchase. WebItem Number (DPCI): 059-03-4319 Origin: Imported Description Sweet tidings! I have ordered a couple gowns from Couture Candy! Are there any complaints or scam reports against Couture Candy? TOTAL SCAM. Should you have any further inquiry dont hesitate to call us at (855) 700-4239 or reply to this email with any questions.Thank you for your time and have a nice day ahead! To make matters worse, I received a credit today for $150. Company refusing to refund as they say tags are missing from the dress. Apart from that, you are also guaranteed high-quality customer service when you call the online store for any queries. BBB Business Profiles generally cover a three-year reporting period. Hi Lina! Submit a complaint and get your issue resolved. Their policy is to subtract 20% from a dress that was never worn, And then OFFER A CREDIT ONLY! This process took two months. Refund. I read Yelp reviews on this company after providing them with my business. But thats not the best part! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Do not give Couture Candy your business and money. Need to find a different location? 2023 BestLegitReviews.com. Beautiful dress in perfect condition! Shop at Couture Candy at your own risk! It is a beautiful formal dress to wear for a special occasion. Share your photos and videos with others to prove the truth of your words. It is important to be aware of potential risks and to use caution when accessing or engaging with such content. Very disappointing experience, will never shop there again! Scam with discounts, rude and lying customer service, dont buy anything from this company. They stated that if the dress had not shipped yet, I could cancel but would be charged a 15% cancellation fee because there policy states that you only have 4 hours to cancel. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain. I ordered a dress for $315.00. I ordered according to the size guide. The shipment was quick. I bought a dress, in january, for $350. They never answer the phone and e mails only after 3-4 days! Are the images on Couture Candy's website accurate representations of the products? Hard to know where to start: the credit I got (2 weeks before they changed the policy) because it wasnt posted?
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