So beware, contact within 30 days if in receipt of something unsatisfactory,especially if spending a lot of money. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. This might mean that theres shrink wrap thats been applied by the fragrance company, not FragranceX. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with FragranceX.com Customer Service. I thought I had already paid the full amount including shipping and handling to then receive a big charge from DHL. The scent was released in 2019, though. We suggest careful consideration before using their services. Bummer, y'all. But I think its a stretch for the company to state, [O]ur selection contains the newest releases. You wont find scents like Henry Roses Char, Oud Nude by Guerlain, or Lancmes Idle LEau de Parfum Nectar. Sent back a perfume as I ordered the wrong one. Thanks! This Company says Discount when actually 40% higher that Retail price. I was confused. Thank you shipping was perfect, Easy shopping, great selection and the price are very good. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceX.com, Connect with FragranceX.com via Facebook at, Like, share & subscribe to FragranceX.com on YouTube at, See FragranceX.com's portfolio on LinkedIn at. FragranceX.com reviews first appeared on Complaints Board on Dec 5, 2007. I called from uk and we have a time difference but didnt get through to anyone and plus I work full time. Quickest shipping also. My order was declined because on my PayPal there was my previous address. See our partnerships with leading technology companies for unique and value-adding solutions. it's been over a month now since I placed an order and i am yet to receive tracking information.Sent dozens of emails to support, but all of them remains unanswered till date. For some of us, noticing the cost of high-end perfume can lead us to want to know which ones are best right away. So rude! If I could score minus 10 I would. Fragrancex.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They wanted $97.00 for Estee Lauder Cinnabar! Great price & perfumes. We look forward to serving you again in the future! 5 Plant Avenue Hauppauge, NY 11788-3817 Visit Website (888) 557-3738 Customer Complaints 220 complaints closed in last 3 years 28 complaints closed in last 12 months Read Complaints File a. Thank you. Parfums de Marly Review, My 7 Favorite Fragrances. i would really like to be a customer that could give you a 4 or 5 star rating. BBB Business Profiles may not be reproduced for sales or promotional purposes. Really disappointed to be giving them a bad review as Ive had good service in the past. Hope you are well. And don't ya go blamin' the company you bought from either, 'cause they ain't got nothin' to do with this mess. So, if you want to try Diors Jadore Parfum Deau thats solely made with water and highly concentrated floral essence, youll either have to purchase it at full price or wait a couple years or so for it to appear on a wholesale website like FragranceX. Hey there peeps, so I recently ordered one of my all-time fave perfumes (perfume & eau de toilette) from FragranceX (fragrancex.com) and boy, was I super disappointed with the results! Yes, you read that right! Ive spoken to DPD several times who have accepted they are at fault and that I need to contact the company for a refund. Continue with Recommended Cookies. However, just be careful if you're trying to get your order delivered to a different address than your billing address. I wish the pricing would be a bit better, if possible, to compete against other suppliers and to make it so much more reliable. I have no problem with the perfume, just the no caps and the awful encounter with your customer service person. Anyhoo, I ended up having to shell out even more cash to ship the bogus goods back but still haven't gotten a refund for any of it. Look at what's new in our worldand how it benefits yours. You all wanted me to call my bank and get a code. To learn more about reviews and trust on sitejabber.com, visit our. You have to also consider the fact that this company is maintaining one, at most two warehouses. As it is over 30 day policy for returns etc they will not refund or replace. That it's out of their hands.
Companies can ask for reviews via automatic invitations. no assistance furter? It's just common courtesy. Thank you for taking the time to give us a review. So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway! You will earn one point for every dollar you spend. Try them guys, you'll be very happy you did. After reading the reviews from people in the UK I was very worried and thought I got scammed. Honestly, I'm feeling pretty jaded about the whole thing. FragranceX can get a great deal for testers because they cost fragrance houses less to produce and FraganceXs source companies cant sell them directly to customers because they arent properly packaged for retail. Never once have I had a bad experience. Read on to find out what is driving demand for cloud in the contact center. Faulty or fake product. Customer Service +1 718 482 6970 2 1 33% International FragranceX.com website www.fragrancex.com What are FragranceX.com's email addresses? You use expensive skin creams, eat nutritious foods, and drink lots of water. This leading online fragrance retailer has existed for over 20 years and according to their website, FragranceX has shipped over 20 million orders since 2001. On my phone calls was rude answer that they don't guarantee shipping. You don't even have to contact them for a return order authorization. Keep up the stellar work! But for the most part I love shopping here. Initial FragranceX.com complaints should be directed to their team directly. Or either you send my merchandise or you give me my money back. If I may ask, What is your order number? Its a cycle that strengthens the relationship, and that can become a competitive advantage. So in turn I will continue to pay on a order that they can't find. I would never have paid this amount for a "tester". What we are doing is a customer service assessment to see how well the government of the city of this Vicksburg is able to satisfy the needs of citizens in doing business with the government, said Dona Franklin, Turnkey president and CEO. Cloud-based capabilities in the contact center serve as powerful tools for meeting the needs of your customers. Thanks so much, eva, So far, I am excited and pleased about the colognes I have received. Here are 8 tips for writing great reviews. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceX, Overview of FragranceX customer experience. So, I had a little hiccup with FragranceX. This is a business I have cameras in front of the building that shows the driver came inside the building looked around and turned away with the package in his hands. So give 'em a shot! Will you travel outside of Vicksburg this summer? I look at other vendors' products and services, just the same. The cologne (three Jean Paul Gaultier EDP, 2 Men +1 woman) I purchased are TOTAL knockoffs!! and that says it all.I would not recommend this headache for an order, I cannot imagine what would I have to go though if the product that I could order wouldnt arrive. In the context of a contact center, AI can help deepen customer knowledge and relationships. The competition is fierce, and I try to see which companies offer the best customer services and selection. FragranceX Customer Support Rated Extremely Low, Click here to get notifications about new complaints of FragranceX. We shall see in the months to follow, what I would like to utilize for personal fashion needs, etc.
There was no need to check the email you sent to me confirming the purchase, as any decent company would have sent to me a confirmation email aligning to the product description they had on the website. Yes, we do ship to South Africa currently. Hello! C'mon man! I even splurged for the overnight delivery, 'cause let's be real, who doesn't love getting packages ASAP? And businesses can equip agents with the tools and skills to reduce wait times, improve their response times, and work more efficiently, leading to a better customer experience. Like seriously, I order from them all the time and they can't find me? Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources. But when the package arrived, I was in for a rude awakening. I thought to myself, "finally, some progress." Emails found on company website wholesale@fragrancex.com 95% sales Emails found on 3rd party websites ron@fragrancex.com 99% What are the social media accounts of FragranceX.com? As I wrote previously these fragrances are authentic, they simply arrive without all the frills. So, I called FragranceX's Customer Service hoping to get a solution, but they couldn't find me in the system. While our return policy covers a 30-day period, we would still like to help resolve this for you. When I bought the perfume it did not say "tester" on the actual page of the product. For example, detecting the sentiment of a customer's voice, alerting agents to a customer who may need extra attention or an empathetic ear; or using predictive analytics to access real-time key performance indicators, customer interactions, and agent performance metrics. By leveraging AI, adding digital channels, and using cloud-based solutions, businesses can improve agent productivity and provide a more personalized customer experience. Imma just tell ya straight up.
FragranceX Review:Is It Legit or Fake[My Experience in 2023] Therefore, it took about three years for it to be made available. Overall, consumers seem dissatisfied with the level of service provided by FragranceX, which may make it a risky choice for those seeking to purchase fragrances online. She said Turnkey can also provide services such as training if city officials believe help is needed. Discounted price sucked me in to buy more than I intended but perfect timing for Christmas gifts. Connect people, tasks, tools, and more in a customizable app built for immersive collaboration. Thank you so much for your 5-star review! To top it all off, there's not even an option on their website to cancel my order and get a refund. Help your contact center run smoothly, no matter where your employees are. You might get it never. Finally got the situation resolved but it sure made me wonder for awhile, just what is going on? After months I finally received a 65 refund. However on your website, on the page of the actual product you did not and do not say "Tester". But overall, this experience has been a total nightmare. After a month of pestering them through email with no resolution Ive claimed it back through the bank as Ive lost all patience. That said, if youre searching for a new release, its unlikely that youll find it on FragranceX.com. I'm so disappointed with this company I've ordered from them before and never had an issue until this. Overall, I'd say that FragranceX is a solid choice for buying fragrances online. 888-557-3738: Customer Service All FragranceX.com Contact Information Compare FragranceX.com's phone number, email address, and help-desk. Like the coupons in our items should be 20% off(at least every other purchase). Not only that, the reps refused to let me speak to any of the big bosses, you know the managers. You can also find perfume samples and testers on this website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
Vicksburg city officials have hired a Georgia company to examine how city employees deal with the public and improve customer service. It's like all their responses were written by robots or something. I just wanted the item shipped to her home in South Carolina, while I still live in Orlando. We apologize for the issue you encountered with the faulty spray mechanism of the Halston 1-12 cologne. Like, what the actual heck? Trust me, it's just not worth the headache and heartache. i wasted $150 from my birthday money bye i order 6 perfumes and i'm from austrlia so does anyone know how long would it take for it to arrive. I recently ordered the Besty Johnson gift box and damn, it smelled amazing. Join Our Coupon List Get the best deals and discounts on name brand fragrances and more. Ranked great on Trustpilot, with 20k customer reviews, over 80% of them are favorable. I figured they were referring to my billing address, but I've had no trouble getting packages delivered to other addresses before. Sure, ya pay for shipping and all that, but when your package arrives here in the UK, you gotta pay even more before they'll hand it over. Without my approval, FragranceX decided to refund my money instead, which made me lose even more. FrangranceX have done nothing but tell me theyre looking into it. Based on my experience, FragranceX did not help me solve this problem, and instead made things worse. :( I tried to talk to the company about it, but it was like talking to a brick wall - they didn't respond to my emails and their customer service (over the phone) was a total letdown. They offered me a partial refund, I declined and now they are refusing to refund me. Please reach out to our customer support team at support@FragranceX.com, and we'll do our best to find a satisfactory solution. Feel free to email us at support@fragranceX.com if you would like to give us more information regarding the situation. I ordered a Hermes perfume at 130 for my wife. I got the package pretty quickly, which is cool, but only to realize that the perfumes inside were a total fake knock-off. That's literally a basic function of any online retailer! There are 3 ways to reach FragranceX.com across 3 communication modes: phone, email, web. So, let me tell you my experience with FragranceX. Hello! What's even better, they are automatically applied to each order that you place while logged into your FragranceX.com account! After contacting the company, I was told that they have no control over these additional charges and if I refused to receive the item, no refund would be issued. Please email support@fragranceX.com and we can help you further. They were like, "Meh, sorry not sorry." Total rip off. The action you just performed triggered the security solution. 15% off is given to everyone!
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com. I can't tell you how many times I've purchased fakes online from top-rated retailers. 20% off should be given to those who actually buy from you ladies. Do you give loyalty consideration to returning business, and if so, how is it managed? I mean, come on! Report a Problem with our website. Hello Lungelo, If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They also make purchases from industry veterans.. Otherwise, many customers have been pleased with shipping times, product quality, and the customer service they received. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. No, I am a new customer. To protect yourself, consider using a different website. Help with Returns Help with Cancel . Cloud capabilities facilitate an omnichannel environment, allowing you to provide a seamless customer experience across all channels. This helps us avoid making an expensive mistake. Fragrancex seems like a very poorly managed company selling very suspect/fake products which is illegal can the company please contact me immediately for the article i am writing for my school newspaper? Whenever a person comes across a discounted designer product, its hard not to question its authenticity. What the heck does that even mean!? They're the only online retailer I trust for my fragrance needs. window.llvConfig=window.llvConfig||{};window.llvConfig.youtube={"colour":"red","buttonstyle":"default","controls":true,"loadpolicy":true,"thumbnailquality":"0","preroll":"","postroll":"","overlaytext":"","loadthumbnail":true,"cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-youtube.js. Connect your employees to your customers across the channels they use most. My Account. Excellent Price and Product, but Poor Delivery Time. ordered Tiziana Terenzi Casanova from fragrancex.com and i have to say it arrived quicker from the US to the UK than any other package I ordered before locally. I just got hit with a ?34 bill from DHL on top of the ?125 I'd already paid for my goodies. Thank goodness I used Paypal to purchase the item, because I was able to file a claim and hopefully get my money back that way. what are you doing if anything to improve your company's image with your customers? I was not able to contact company by phone. You can find contact details for FragranceX.com above. On my phone calls, answer was in rude tone that they don't guarantee shipping. If you order from another country, be prepared to lose the amount of currency difference without getting perfume. Hello! And what do they tell me? This will surely increase the credibility of your complaint. Mixed Feelings: Great Fragrances, Poor Customer Service, FragranceX Review: Great Selection & Prices, But Billing Mishap Caused Frustration, FragranceX Review: Lost Parcel, Currency Difference, and Refunds, FragranceX Review: Good Selection and Prices with One Delivery Hiccup, FragranceX Review: Terrible Customer Service and No Refunds/Cancellations, Beware of FragranceX: Received Used Leggings Instead of Perfume & Terrible Customer Service, Beware of Hidden Fees When Ordering Overseas: A UK Customer's Warning, FragranceX Review: Buyer Beware - Received Fake Knock-Off Perfumes & Terrible Customer Service, FragranceX Review: Unreliable Customer Service & Lack of Responsiveness.
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