We greatly appreciate your recommendation and couldn't agree more that our bracelets make excellent gifts for special friends. Here are 8 tips for writing great reviews. That's why we provided you with options you may consider resolving your issue at once. We take pride in providing high-quality products and excellent customer service, so we're delighted to hear you had a positive experience with us. Choose the options youd like for the order. (10% off), Sale Price $20.35 BBB is here to help. (10% off). Sale Price $32.98 I was then sent a message asking me to select an item that I would prefer in place of the mystery item vs a refund. 511. They could not prove that it was received. Price and other details may vary based on product size and color. It's a pleasure that you had such a great experience with us, and we are grateful for your trust in Cape Diablo. Not only is the bracelet very stylish, its comfortable and the beads are well strung.If YOU or you have a special friend This would make a great gift! Never received bracelet I ordered contacted them several times did not receive refund. From handmade pieces to vintage treasures ready to be loved again, Etsy is the global marketplace for unique and creative goods. My wife loves the bracelet. Unanswered. Cape Diablo is celebrated for its unique selection of handmade jewelry which has been thoughtfully crafted from high-quality natural stones. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. However, when the gift was opened, I saw that it is the quality I am used to. We apologize for the inconvenience caused by the lost shipment of your first gift. $27.11, $33.88 WebCape Diablo. Nous investissons, formons et duquons les femmes afin qu'elles puissent gagner leur vie, briser le cycle de la pauvret, passer plus de temps avec leurs enfants et s'panouir. Depuis les temps anciens et travers l'histoire de l'humanit, les pierres et les cristaux ont t ports et utiliss par d'importants gurisseurs, dirigeants et prestidigitateurs en raison de leur croyance en leur nergie et leurs pouvoirs positifs. If you are a retail customer, you can browse a special selection of our many nature jewelry designs Hi Jenny! We appreciate your support and look forward to continuing to provide you with high-quality and unique accessories. This was the first time I was told about a conflict with the discount code, the promo did not indicate an exception on the website & I could not remove the item even if I wanted to. And I love my watch strap. Was 100$ transaction. Shop products from small business brands sold in Amazons store. I'm surprised to the complaints, but these all seem to be shipping issues not product complaints. I have been very clear that I need to return the two initial watch bands and then I dont want to more now and I dont want $49 off in another purchase and yet instead of sending me return information they just keep trying to persuade me to place another order help! I see that the tracking number is coming from China! . so they send me an address to send back the bracelet to China. We genuinely appreciate your support and look forward to serving you again. As your order was dispatched from an international warehouse, sending the item back to the original shipping location is necessary to process the return. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. After ordering the Men's Natural Stone Bracelet, you will have possession of a truly unique handmade piece! A really good service.That was my second buy and I'll keep trusting in them.Excellent experience. (10% off), Sale Price $27.11 Cape Diablo Jewelry - Etsy However, we want to emphasize that we genuinely value your feedback and are fully dedicated to resolving any issues related to the delivery of your order. Founded in 2017, the company strives to make a difference by partnering with artisans from around the world to provide them with a meaningful livelihood. I absolutely love this company and would recommend them 100%! Please don't hesitate to reach out to us if you have any further questions or concerns. Customer service sucks & since it's pass 14 days, I have to pick $20 off or 20%. Since it first started, it has expanded its presence globally to more than 100 countries and has served over 400,000 happy customers. Thank you for your support and for considering us for your future purchases! We're delighted that you are pleased with your purchase. I wrote to Cape Diablo and a friendly response came a day later saying it had been shipped, and I would receive it in 12-25 days. Porque quando voc se concentra no bem, o bem fica melhor. We appreciate your understanding and patience in learning the correct way to close it. We appreciate your support in empowering our sisters. But you don't have to be any kind of specialist to appreciate our jewelry. Feitas mocom amor por mes artess que trabalham em casa, asjoias de Cape Diablosoconhecidasporseu artesanato de alta qualidade e materiais exclusivosque so cuidadosamente adquiridos em todo o mundo. This way, we help them with an extra income source without having to sacrifice precious time with their children. Providing excellent service and ensuring customer satisfaction is our top priority. Cape Diablo | LinkedIn On 12/12/22 I purchased 8 bracelets on line from Cape Diablo, each costing $44 plus tax. Or Instead of returning it right away I thought I would make the one I got work. Nous offrons la livraison gratuite dans le monde entier sur tous nos produits ! New Jersey Cape Diablo Reviews | Read Customer Service Reviews of It even shows that on the package along with the value of $4 for the two (I paid $68 for the 2). L A Cano FOLK ARK And the quality of the earrings is above o get tons of compliments, Hello Jodi! We take pride in the quality of our products and strive to provide accurate images and descriptions on our website and Instagram. Founded in 2017, the company strives to make a Welcome to your new Community. Send me exclusive offers, unique gift ideas, and personalized tips for shopping and selling on Etsy. After ordering the Turquoise Calming Energy Fitbit Versa Watch Strap, you will have possession of a truly unique handmade piece! You cannot return the product wihin the UK but are given an address in China which will incur more postal expense. We truly appreciate your feedback. As your order was dispatched from an international warehouse, sending the item back to the original shipping location is necessary to process the return. . Teachers, naturalists and animal rehabilitation workers are among our biggest fans. They said they would resend and I told them it was well after Christmas so just refund me. (I used PayPal to make the purchase, as I did not know the seller.). WebCAPE DIABLO. The things you say, the things you think, the things you doeven the things you dont doall produce energy that impacts you and the people around you. Cape Diablo We sincerely appreciate you! Tons of custom unhappy and wondering where their items are that they paid for. Fraudulent rubbish . One I ordered and two were wrong and the fourth was included. We appreciate your feedback on our customer service, and we will continue to work hard to provide the best possible service to our customers. (45% off), Sale Price $42.00 And to think they sell "spiritual jewelry"! As I started to complete my purchase I noticed that the free mystery gift was added to my shopping cart but for a charge of $34. Because of this, each style is the embodiment of different forms of self-expression that customers can wear directly on their wrists. I also has a promo code for a 15% discount on my purchase which I used. South Carolina Original Price $24.97 Cliff Price and Co. is located at the Dallas Trade Mart 2100 N. Stemmons Freeway Suite 1860, Dallas, TX 75207, To reach us by phone in the Dallas/Fort Worth Area call they asked that I send back the original bracelet and they would refund me the $49.99 and I did that. We're delighted you find our beaded bracelets from Cape Diablo the most beautiful. I bought watch bands for my ***** Watch and for my daughters watch on their website. $19.08, $27.25 Your premier nature jewelry designer! I am not sure what to next. Hello Bev! I contacted PayPal to report this occurrence because the Cape Diablo website prominently displays the PayPal icon. , Hello Wendy! We are glad to hear that our customer support team was able to assist you promptly by sending you a new one. WebAt Cape Diablo, all our jewelry is made by hand and is one of a kind. Take full advantage of our site features by enabling JavaScript. As you may have read in Our Story, all our products are handmade by working moms at their homes. On May 26th I reached out to them because their bands didnt fit us and I wanted to see if I could return or exchange them. While many of the items on Etsy are handmade, youll also find craft supplies, digital items, and more. This dosnt explain why the quality of the material used looks nothing like it does on the website - leather and stone !! Fraudulent rubbish . I wan I keep getting excuses, one after another. At this point I feel that this is clearly a bait and switch. Regarding your refund request, please understand that we cannot process a refund since your order is currently in transit. $80.99, $89.99 There was a problem subscribing you to this newsletter. Each candle is made Eileens Jewelry & Gemstones Boutique. We also ensure all reviews are published without moderation. First off no one tells you it will be over a month for your item! Funny one time Anna said the employees were not working for awhile well i guess we all know why!! We want to clarify that our products are being shipped from our different warehouse locations as an online store. Original Price $22.33 Mississippi Our customers wear a daily reminder of positivity made with natural stones and filled with positive energy, which helps them focus on the good things in life. Material: Natural Stone Metal: Stainless Steel With powerful tools and services, along with expert support and education, we help creative entrepreneurs start, manage, and scale their businesses. They were really comprehensive, smart and sent me a new one without any cost. Vermont Does shopping on Etsy help support small businesses? I also fell for it. We take pride in creating pieces that our customers will love and enjoy wearing, and we're glad to hear that you've received many compliments on them. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Nothing but cheap junk. If you or anyone else has a special occasion coming up, we would be honored to help you find the perfect gift. Hi Tanya! Hi Pere! These were sent in two shipments and I only received the first one. This bracelet, I bought as a gift for a special friend! My order totaled $92!After going back and forth with them for a few weeks, the most they would offer was $20 credit on their website. I then contacted Cape Diablo via email to enquirer what might be happening. Amazon.com: Smartwatch Bands - Smartwatch Bands / Louisiana (30% off), Sale Price $30.49 I had no option to remove the item, I was instructed that I would be refunded only later to be told that I have to pay for it. Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you have experienced with the watch band. Hawaii Thank you so much for your support, and we look forward to serving you again soon. We are happy you had a fantastic experience with our company and felt valued as a customer. remembering account, browser, and regional preferences, remembering privacy and security settings, personalized search, content, and recommendations, helping sellers understand their audience, showing relevant, targeted ads on and off Etsy. We are delighted to hear that we were able to assist you in customizing the watch band to fit you perfectly. I dont want anyone else to go through what I have. hey ask you to send photos of the product you purchased which is Regarding the photos of the product, we apologize if our request for review caused any inconvenience. Cape Diablo LLC | Complaints | Better Business Bureau . Cape Diablo is a jewelry brand inspired by the positive energies emitted by natural gemstones. International Association of Better Business Bureaus. Your customers service is terrible, all I get is excuses and what I should be getting is a refund. Cape Polonio and Punta del Diablo, both small bohemian villages based by the beach in the South Atlantic Ocean, are well-known in this continent for their Nos designs sont entirement faits la main et fabriqus en interne, crs spcialement pour vous. We're also happy to hear that our customer service team could assist you quickly and efficiently when you have an issue with a broken wire. If there is anything we can do to assist you, please don't hesitate to contact us. Inscrivez-vous pour les dernires nouvelles, offres et styles. The PayPal CS agent advised me to wait until today to see whether I would get a response. Learn more. I had one of the easiest experiences when having to exchange my watch band for a smaller size. Still, we understand this may cause additional postal expenses for our customers in the UK. Pour plus d'informations sur la faon dont nous fabriquons nos produits : Nos matriaux ont tous t sourcs et slectionns pour garantir que nos produits sont de la plus haute qualit. Original Price $29.90 Illinois To enable personalized advertising (like interest-based ads), we may share your data with our marketing and advertising partners using cookies and other technologies. They said, well you got them, so case closed. New Mexico I ordered it on May 4 and have emailed them twice and received the same message back twice. I received a confirmation email that the order had processed and payment plan was approved through ******. the issue was it did not fit. 9AM to 5PM Monday Friday, Copyright 2020 | Cliff Price & Company 2100 Stemmons Freeway | Suite 1860 Dallas Trade Mart | Dallas, TX 75207. . We have offered you a special deal as a goodwill gesture to assist you with this issue. Washington Which I have already started a dispute. Hit the "Login to Ask the community" button to create a question for the PayPal community. Nevada a week later they verify that they received it and they would be refunding me the money, fast forward November 19th they send me an email that they want the Free bracelet back if I want them to refund me the original purchase. Thank you for your support, and we hope to serve again you in the future. they sent me instruction to help me wrap it on. Took so long to receive and then it was junk jewelry!! You can also find us on Facebook, Retail customers, why Men's Natural Stone Bracelet I have had this happen before with other vendors on Amazon. Idaho Ethical productionWe teamed up with more than 100 artisans to create handcrafted jewelry in endless color combinationseach one as unique as the person wearing it. I am writing because I made a purchase from Cape Diablo (thinking they were located in the United States) on August 2, 2022, on four pieces of . BBB Business Profiles generally cover a three-year reporting period. Cape Diablo Apple Watch Straps come in over 50 unique designs inspired by the brand's mission to redefine modern spirituality through jewelry. 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Instead they offer you continual coupons to try and dissuade you. I told them 1 shipment came but not the other. Massachusetts I had received the wrong size watch strap. Exactly what happened to me! While we are happy to accept returns and process refunds when necessary, we follow our Return Policy and carefully review the validity of requests based on the conditions outlined in our policy. Hello. They said they sent them and must have gotten lost. And for over 30 years we've been delighting nature Set where you live, what language you speak, and the currency you use. I reported them to ****** but by the time ** researched it, the package was received. We're happy that our customer service team was able to address your initial concern promptly and helpfully. on the Wholesale Catalog page. Your satisfaction is our top priority, and we appreciate your understanding and cooperation. Wild Bryde Jewelry. Nature jewelry. Wildlife jewelry. Hummingbird (40% off), Sale Price $80.99 WebEarrings, bracelets, necklaces for bird, nature and animal lovers. Customer Reviews are not used in the calculation of BBB Rating. . Thank you for bringing this to our attention, and we appreciate your patience. Those partners may have their own information theyve collected about you. I ordered 4 bracelets. WebYou cannot return the product wihin the UK but are given an address in China which will incur more postal expense. (20% off), Sale Price $19.08 Hi Gina! WebShipping Information At Cape Diablo, all our jewelry is made by hand and one of a kind. After 111 days 4/1/23, I received a package with 2 of the 3. I received an email on July 16 that items had shipped in two different orders as well as the tracking info. Hi Paula! Wholesalers will also be able to download a WebHandmade with love by artisan moms working from home, Cape Diablo Jewelry pieces are known for their high-quality craftsmanship and unique materials which are carefully She was quick to respond and the exchange was a good experience. $54.40, $68.00 12/11/22 Ordered 5 bracelets order #****** for $113.56. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I want them the to keep there word and refund me my money like they said they would. FREE delivery Tue, May 30 on $25 of items shipped by Amazon. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We understand that things can happen during shipping, and we always strive to make things right for our customers as quickly as possible. I ordered a watch band, that e up being too big for me. Amazon.com: Cape Diablo Jewelry Each stone has been carefully selected and we only offer gems with the best quality. Cape Diablo is a jewelry brand inspired by the positive energies emitted by natural gemstones. Found something you love but want to make it even more uniquely you? Your frustration is understandable, and we assure you that we are committed to promptly addressing your concerns. We apologize for the inconvenience initially caused by receiving the wrong size watch strap. We appreciate your business and look forward to serving you in the future! Solved: Cape Diablo bracelet ripoff - PayPal Community Over the last 5 years, happy customers have given Cape Diablo products 10,000+ five-star reviews. The company claims to be in the USA, then why are my items being sent from China??? And there HAVE been multiple complaints about poor craftsmanship. Tous nos produits sont fabriqus la main par des mamans qui travaillent leur domicile. ******requested I send them any proof via email that I had of communication with Cape Diablo. https://www.capediablo.com/blogs/capediablo/how-its-made-matters. please use our Toll Free number Companies can ask for reviews via automatic invitations. Cure summer boredom with family crafts to make together - Boston Thank you so much for your kind words about our unique and beautiful jewelry pieces. Thank you for your kind words of encouragement. Hello Kim! Celebrity customers included Each product page includes clear descriptions, prices, materials, and sizes to help customers make informed purchasing decisions. and shop securely at your leisure in our Online Retail Store. They have gone above and beyond to help me after an accident. Cape Diablo bracelet ripoff I wore it for one day only and it left painful indents on my wrist and left the top of my wrist bruised.The second amethyst watch band is tightened by pulling on two strings. We truly value your business and your kind words. We apologize for the inconvenience you've experienced with returning the initial watchbands. Our customers wear a daily reminder of positivity made with natural stones and filled with positive energy, which helps them focus on the good things in life.
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