Become a verified brand rep for Totallee and amplify your brand's voice on Knoji. You can contact through their social media pages. It looks mint!One word of caution, when you marry up the phone to the case BE CAREFUL and ensure that all four corners are lined up prior to pushing in the phone. We also ensure all reviews are published without moderation. Does not protect phone as well as apple leather case, Reviewed in the United States on April 13, 2018. TOTALLE is a SCAM!! I reached out to them multiple times via email asking them to send me return instructions and return label but no-one responds back! Reviewed in the United States on May 16, 2019. Ill be happy to praise the people that are great, but Im not gonna That would be the cheap way out to call em out publicly, cause its gonna get resolved. It wasnt steady cause its message. Our transparent cases are made of TPU, a flexible, rubber-like plastic. Those who do their job well are rewarded in forms of promotions, pay raises, bonuses, days off, and even team trips to . Sacramento CA 95814 (916) 653-6814 https://businesssearch.sos.ca.gov/ Business Management Mr. Mathias Hug, CEO Contact Information Principal Mr. Mathias Hug, CEO Customer Contact Mr. Mathias Hug,. I reached out to them multiple times via email asking them to send me return instructions and return label but no-one responds back!! How totallee does it: This is a big one for us. If you dont like your product, chances are your customers wont either, and dealing with their questions/comments is going to be like pulling teeth (unless youre a dentist, in which case sorry?). Now, I took the call now so that it wasnt an hour from now and people are wondering, What is this about? Cause an hour from now were gonna be into other things. Expand more similar stores that offer free returns & exchanges, (Optional) Include a photo to illustrate your review of Totallee's free returns & exchanges, Yes. Order_Number:***, Address: 1107 Fair Oaks Ave # 861, South Pasadena, California, United States, 91030-3311. Does Totallee guarantee items with a free return policy? So you ended up getting both orders is the point, right? Biggest issue by FAR was that the button cut outs ABSOLUTELY did not match where the buttons on my iPhone were. I don't usually make reviews that are unfavorable and honestly, if I hadn't paid almost $18 dollars for it, I wouldn't bother. You're away from FREE shipping. Add | $39 . Our cases are designed to be ultra-slim and measure .02" for the "matte" series and 0.03" for the "transparent" series. I wanted something with more of a grip. It also analyzed reviews to verify trustworthiness. Check us out on Instagram, Facebook, Twitter and Pinterest to stay in the know and to get your dose of all things totallee. I never saw or was notified that the sale would be final. Had to make the charging whole bigger to help with the charging. If you want a phone case to protect your phone from minor scratches and also preserve the slim profile of your iPhone then this is the perfect case for you. You spoke earlier at the beginning of the show about customer service. 20 reviews IN Feb 10, 2023 Great company ! And we get some people who have problems. The phone case is not to my liking but that a personal choice. They offer a sophisticated alternative to the other bulky and over-embellished options. And to celebrate the beginning of spring, we sent out iPhone spring cleaning kits for free. Well take care of it. Im also mentioning to make sure they charge me for that first order that they said, Dont worry about it. If you're looking for instant answers, these handy FAQ's are a great place to start: How thin are the cases? For example, one time a customer called because he had ordered the wrong-sized iPhone case; hed missed the 2 year warranty window because he was too busy with his newborn. totallee iPhone 8 Plus Case, Thinnest Cover Premium Ultra Thin Light totallee iPhone 8 Plus Case, Thinnest Cover Premium Ultra Thin Light Slim Minimal Anti-Scratch Protective - for Apple iPhone 8 Plus The Scarf (Frosted White), Learn more how customers reviews work on Amazon. Sharing is caring! These include our color case options and our transparent hard case. Actually.. If you're looking for something durable this is not it. How totallee does it: We promise to ship all orders within one business day. Only thing I had a problem with the case was the charging port. No Hesitation To Recommend. You can also decorate by placing thin things between phone and case (they dont always stay in place but still can be interchanged anytime). But! RUSH: (laughing) Dean was supposed to tell you to keep it, thats exactly right. How totallee does it: For the first two-and-a-half years totallees founder, Matt, answered every email, call, voice message, piece of mail, and carrier pigeon that flew through his office window. I ordered the royal blue Betsy Ross shirt. How totallee does it: Weve definitely taken a page or two out of the Zappos playbook. Sometimes getting hold of customer service is a real pain. CALLER: The very first day it was available, and it was scheduled for delivery last Thursday, and I tracked it, and on Thursday I got a notice that it went to the post office in Quincy, Illinois, instead of Springfield, and then I got a notice in the evening that it had been returned to sender because it was deemed undeliverable. Cheap cover that doesn't protect and scratches easily. I didn't leave a bad review because I did not buy this phone case expecting it to protect my phone from drops as it would be silly of me to expect that given how thin the phone case is. I love having the opportunity to have a relationship with every customer that way, like we did with you. You need to charge me for it. Dont worry about it! The guy wasnt I dont even know it was a guy. It will also slowly lose shape over time (pic #2 button edge & pic #3). totallee Reviews | Read Customer Service Reviews of totalleecase.com How can I chat live with a Totallee customer support rep? Totallee Careers and Employment | Indeed.com Do I have to pay custom fees? Not ultra thin, not ultra lightweight. When I finished dealing with them, I wanted to go in and keep buying in gratitude to them for being so easy to work with and accommodating. From what I understand, all Final sales must clearly and prominently state that fact. What is Totallee's phone number? Theyre known for their small, unexpected pleasant gestures for customers (google: Zappos flower story). As far as durability I can't say as I haven't used it and the case itself will likely last a while - probably far longer than the phone if I was to drop it. ICELANDAIR +1(844)509-4903 Customer Service nUmBeR^^ (Texture on the back of the phone is an extra protecting film, not from the case). BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. SOUTH PASADENA, Calif., September 9, 2022 (Newswire.com) - Right on the heels of Apple's pre-orders going live, totallee has officially released its collection of thin cases to accompany the. Well, they dont use their real names at customer service. No one said customer service was easy. You know, if you have iMessage on your phone, some companies have turned on whats called Business Chat where instead of calling I cant call people cause I cant hear them well enough on the phone. CALLER: Rush, longtime listener since 88. Since 2013, we've focused on two goals: offer the best super thin iPhone case and provide an incredible customer experience. Does Totallee require a receipt to make a return? PLEASE HELP ME RETURN THE ITEM AND ISSUE ME A REFUND!!!!! How much does shipping cost? All orders are shipped within 1 business day. 7 salaries reported. Thin Cases for Galaxy S21 Series Released by totallee - PRWeb Totallee - Overview, News & Competitors | ZoomInfo.com Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. totallee Thin iPhone 11 Case, Thinnest Cover Ultra Slim Minimal - for Apple iPhone 11 (2019) (Frosted Clear) 4.2 (588) Save 33%. After dropping my phone from knee high, I picked it up and took off the cover to find the entire back glass of the phone cracked. Its t-o-t-a-l-l-e-e. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. View Totallee (www.totalleecase.com) location in California, United States , revenue, industry and description. We understand each customer is unique and equally important to our success as a business and deserves quality service from someone who cares. Let them know you intend to ship their product on time, to answer any questions they may have, to refund their item if it isnt what they expected, etc. We even go a step further and do some delightfully unconventional things. Im sorry, sir. Shipping When will my order be shipped? Based on our last check on May 2, 2019, Totallee was not offering free return policies. Totallee Phone Cases Has the Kind of Customer Service We Strive For Here By Premiere Networks Sep 17, 2019 RUSH: I talk all the time about our RushLimbaugh.com store and how we focus on customer service. Have something to share about TOTALLEE? SOUTH PASADENA, Calif. (PRWEB) January 15, 2021 Right on the heels of Samsung's big announcement, totallee has officially released its collection of thin cases to accompany the all-new 2021 Galaxy models (Galaxy S21, Galaxy S21+, Galaxy S21 Ultra). Read honest and unbiased product reviews from our users. totallee totallee Clear iPhone 13 Pro Max Case, Polypropylene Thin totallee totallee Clear iPhone 13 Pro Max Case, Polypropylene Thin Cover Ultra Slim Minimal - for Apple iPhone 13 Pro Max (2021) (Transparent), Learn more how customers reviews work on Amazon. Contact information availability rating: 4.0 - 1 rating. Reviewed in the United States on October 9, 2021. My case was 40.00 for a thin pro max 13 . Thinnest iPhone case Ive seen; similar to a disposable plastic plate, and wont likely protect a phone very well. I tell you, Im glad to hear this. Thin Cases for iPhone 14 Series Released by Totallee You've earned free shipping. Suggested reading: Delivering Happiness, by Tony Hsieh, and Raving Fans, by Ken Blanchard. Today I received two shipments from Totallee, one of them being Jet White and the other being Matte Black. Go ahead and mention the first name. This website gives you shipping options, and I chose the address that I wanted these things shipped to and I only then found out I chose an address that they dont ship to or that I dont receive mail from. However, I would like to say that their customer service is top top quality; very prompt and will quickly address any concern you may have on your order or quality. I like to think of it as one human being having a conversation with another.. BBB Business Profiles are subject to change at any time. SOUTH PASADENA, Calif., Sept. 09, 2022 (GLOBE NEWSWIRE) -- Right on the heels of Apple's pre-orders going live, totallee has officially released its collection of thin cases to accompany the. Making a heartfelt effort connects with customers on a deeper emotional level. Where's my package? Poor quality product is not a reflection of the seller. Read More. You get these online surveys. Reviewed in the United States on November 8, 2021. Take pride in what youre selling. Its entirely possible that my accounts purposely screwed up because a bunch of liberals are at this outfit. All other cases do not have a screen "lip", but if you're looking for more protection, check out our tempered glass screen protectors. And how you deal with both is crucial. I have ordered 2 cases (Order No#XXXXXX) from them. Revdex's aim is to improve the connection between consumers and businesses. But it doesnt have to be that way! Perfect slim case to protect from minor scratches but not drops! TBH, my initial response on opening the package was one of Did I pay 26 for this?, however, my concerns disappeared as soon as I put my new iPhone SE into the Totallee thin case! Scam - and they will not return items. View the, No. All our iPhone accessories are hand-inspected prior to shipment to ensure they meet our high quality standards; we stand behind this commitment. The clear hard case features cutouts for the side buttons, while the clear soft case has button covers. As more and more people conduct their daily business through digital channels, whether on a computer, tablet, or mobile device, it is no longer enough to merely provide a digital presence. United States. Reviewed in the United States on July 5, 2018. So I sent them a note yesterday and I said, Look, I ended up getting both of these things, and you need to charge me for the second one. They said, Dont worry about it. Now, I think theyre gonna charge me. Well guide you through the process. We love sharing our stories, product ideas and deals with our subscribers. You need to create a memorable experience--personalize, connect, engage with your customers. Pages - Community Pathways Waiver Amendment #1 2023 Reviewed in the United States on June 11, 2020, This is one of, if not THE, thinnest case I have ever had on any phone I've ever had, which I like a lot. Having upgraded from an iPhone 12 Pro Max to an iPhone 13 Pro Max, I knew I wanted a thinner case than the one Ive been using for the past year because the phone itself is quite large and heavy. I gave em a copy of what I got from the post office and said, When it gets back to you if we can do it again because I know my address is right because I bought other things from your store., So, anyway, he says dont worry about it, were sending you out a new shirt right now today, and well take care of it. Youre under review. As soon as your order is shipped, you will receive an email containing a clickable link that will provide you with the tracking information for your package. CALLER: Yes, sir. I haven't bothered to use it. Its gonna get sent back to em. We value your feedback and promise to make this process as quick and hassle-free as possible. Why Customer-Centric Strategy is Vital for Digital Service Adoption. Please make sure that you are posting in the form of a question. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Enter Caitlin, our customer service wizard. Butthe case itself looked like it had shed little soft pieces of plastic all around the outside. It looks good too! TOTALLEE | Better Business Bureau Profile I just wanted to relate to you what I experienced yesterday with your store. Where can I find Totallee's contact information? I like the fact that access to the phones buttons (other than the silent mode) are not cutouts, but rather that the case fits tightly over them and everything perfectly aligns. So I appreciate that, Bob, and Im glad you were able to get in and share the story with us. Verification can help ensure real people write reviews about real companies. Paired with a screen protector, my phone is in good hands. I expected it thinner, but then the drop protection would be compromised. I think it's the most fundamental aspect of online business because it is where. Get verified for Totallee and control your brand's voice and content on Knoji. We are a small team working out of sunny South Pasadena, California and you can get to know our team here. The phone case is not to my liking but that a personal choice. Dont see these quirks as limitations; see them as an asset. Order within 18 hrs 20 mins Select delivery location In Stock Qty: 1 Buy Now Payment Secure transaction Ships from Amazon Sold by Totallee Returns Eligible for Return, Refund or Replacement within 30 days of receipt Payment Secure transaction We cant refund you any custom fees, sorry! All qualifying orders will receive one free replacement within 2 years of purchase; you only need to cover shipping fees. This is how you treat VIPs? Totallee Phone Cases Has the Kind of Customer Service We Strive For It may be suitable to many other users; for the cases you can visit their website. Why Customer-Centric Strategy is Vital for Digital Service Adoption How much do Totallee Customer Service jobs pay? Sometimes we upgrade our customers to expedited shipping for free--just because. We have a wall of printed out feedback for all the complimentsCaitlin has received for her work. What is Totallee's returns and exchanges policy? Knoji Check out the poster child for customer service, Zappos, and the things they do. Received both a Frosted Clear and a Clear (soft) recently. Congrats! I did some online shopping earlier, I think it was over the weekend, you know, the new iPhones are coming and I need some new cases. Our goal is to provide the help you need as quickly as possible and we promise to respond to all requests within one business days. Youll get a notification if and when if and when its decided that were gonna reactivate your. Never buying again! We offer refunds within 30 days of delivery and replacements within 2-years of delivery. The iPhone 11, the iPhone 11 Pro, the Pro Max. These are one of my favorite cases (thin, clear, and easy, but sturdy). Our ultrathin iPhone case is made of polypropylene, a super durable plastic that adds extra grip. But it was because I didnt know how they ship. Were glad you asked! This ONLY applies to the bumper section around the Camera Lens cluster. Overall good product, would purchase again. Make absolutely certain you can deliver on whatever you promise. Guaranteed. Companies can ask for reviews via automatic invitations. You hide the identity. This case is great; the only gripes I have are that, Reviewed in the United States on January 8, 2019. (chuckling) Theyre asking, Who is it? So I ended up getting both of them, and Ive begged them to charge me for the one that I didnt think would be delivered. Since you care about providing quality customer service (thats why youre reading this), go ahead and let your customers know upfront that your goal is to be of service to them. This company was Totallee t-o-t-a-l-l-e-e, Totallee. Let us know the issue and our team will review and address it. Become a verified brand rep for Totallee and amplify your brand's voice on Knoji. I have no clue. FAQ - Frequently Asked Questions | totallee But I also dont want to scratch up the phone. EDIT 11/15/21 CORRECTION: In video I said the bumper is +/-2mm on back of case. Your account is under review. Well, what is under review about it? Well, Im sorry, Im not at liberty to say. I say, I think I know whats going on Sir, Im sorry. RUSH: Springfield, Illinois. You can still see all customer reviews for the product. We dont get U.S. Parts of the case are directly lined up with my iPhone so all you see is screen then case, but then other parts have larger gaps that convey more of a skin that was placed slightly crooked. Write a review on totallee or ask a question. Do you have experience with this? To support the stakeholder input process and minimize or alleviate stakeholder hardship, comments for all three . During the sale and checkout process, there was no prominently placed notice. I like this case, it has a thin minimal size that still feels durable and protective, around the edges and back. To calculate the overall star rating and percentage breakdown by star, we dont use a simple average. It's shock absorbing, grippy, and wont yellow as much as other cases. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Totallee Customer Service Representative Salaries in the - Indeed It was exhausting, but he was happy to do it. Your recently viewed items and featured recommendations, Reviewed in the United States on October 19, 2022. If the first order doesnt make it, it will be returned, and everythings fine. I said, But theres a chance were gonna be able to find it. Ive had clear phone cases before that held my phone very securely with not only a case, but also a wrap-around frame. So that evening I typed a message to your customer service and explained that to em, and within the next morning, on Friday morning, I had a response. Close search. its made out of pretty flimsy plastic. It was not wide enough and the charger did not sit flush with the phone. Does Totallee offer a money-back guarantee? BBB Business Profiles may not be reproduced for sales or promotional purposes. Thin Cases for iPhone 12 Series Released by Totallee - PR Newswire Public comments can be submitted to wfb.dda@maryland.gov or mailed to the DDA Federal Program Unit at 201 West Preston Street, 4th Floor, Baltimore, MD 21201. I unloaded and I never do this. Customer Service Representative. We do. I wasnt holding the phone to my ear. Does Totallee accept in-store returns? Totallee contact information? Knoji Check the, Based on our records, Totallee does not currently offer order tracking support. Totallee also appears genuinely interested in addressing any case-related concern and making it right (not that I have had any issues), thereby ensuring that the customer is satisfied. Last year for Christmas we sent out thank-you cards and chocolate iPhones to past customers (we hand poured the chocolate in our office). But having pleased customers is something you cant put a price on. I got the frosted white case its has a smear on it and scratches very easy . I said, Six hours, no resolution. Was your experience with our online specialist productive? Well, it was productive. CALLER: And he responded, Dont worry about the cause in my response to em initially, I said its going to be returned to your store. I wanted to return one of the item pertaining to this order which is iPhone 12 case in frosted black. Totallee @ Amazon.com: Apparently, because a lot of places dont just do the job. It takes effort and requires constant care. Follow to get Totallee's best codes & discounts. Your recently viewed items and featured recommendations. Moderate content, respond to reviews, and promote offers. IcelandAir is an international Airline that provides customers with a wide range of flight services. So, anyway, one other thing about (interruption) No, Totallee. If you are having trouble viewing this, feel free to contact us. As a matter of policy, BBB does not endorse any product, service or business. I will wait to see if the transparency does not deteriorate with time as claimed by the manufacturer. If youre looking for an affordable cheap slim case then this isnt for you, but if youre looking for a quality slim case then this is it. Customer Service. How totallee does it: We are so convinced that customers will love our cases that we back them with a 2-year warranty and 30-day money back guarantee. There are a couple setbacks in the design. They werent haughty or any of that. You can provide personalized customer service through one-on-one, direct human interaction. If you see another company doing something interesting or effective, go do the same--or give it a unique twist. Ryan Steadley. Totallee is a rapidly growing small company in which those who start at the bottom can work their way to the top. full list of cell phone accessory brands that offer free returns & exchanges. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. How good is their customer service for returns? Personally I think this clear case is a bit overpriced for what you get, but (and sorry for the cynicism), isnt mostly everything overpriced nowadays??
How To Travel In Dublin Ireland, Trillium Lakes Homes For Sale, 2018 Chevy Colorado Programmer, Dior On Off Cleanser Ingredients, Zitsticka Hyperfade Dupe, Articles T