Great location , food was so so but drinks were amazing . The recently renovated Royal Elite Haciendas boast beautiful suites divided amongst relaxing villas. Eyter Briceno was an amazing concierge. Smoking is allowed in designated areas at this 4-star Playa del Carmen property. This property is all-inclusive. The rooms are outdated. Door to sauna doesn't close which doesn't keep sauna hot at all. We thank you for choosing us and we would have liked to hear your comments through this important medium. SANDOS PLAYACAR - 355 Photos & 116 Reviews - Paseo Xaman-Ha S/N, Playacar, Quintana Roo, Mexico - Hotels - Phone Number - Yelp Sandos Playacar 2.5 (116 reviews) Claimed $$$ Hotels Open Open 24 hours See hours See all 358 photos Event Planning & Services Hotels Sandos Playacar Write a review Add photo Location & Hours Suggest an edit This all-inclusive property features free water park access, a full-service spa, and a nightclub. To receive this offer, just enter "Honeymoon" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. As a beach resort, we're committed to showing our guests the wonders of the Riviera Maya while helping the environment. It's evident that the culture here is toxic, that people just hate their jobs. Take the fiesta to the Caribbean Sea with the All Playa Experience, featuring a themed beach party every day of the week honoring the worlds top beaches. Indulge in any of our intriguing massages or spend an afternoon in our open-air hydrotherapy area. Water Sports Center with: Diving (Free pool demo, once per stay) Snorkeling equipment (1 hour per day), sailing and kayaks (equipment included) (lessons not included, insurance fee applies). We stayed in the adults only super preimium something something section. Access to the adults only, means that my hubby and I can enjoy some time away together. All inclusive and family resort in Lanzarote, located near Papagayo beaches, with all the amenities to enjoy the perfect holiday in Canary Islands. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. The room was dated but super clean. Guests under 18 years old are not allowed in the spa. There was no hair conditioner available which is just crazy to me. The value proposition just want not realized. We thank you for highlighting our attributes as well as your recommendations. Applicable promotions will display with your room selection. I would leave a one star review if it wasn't for a nice beach. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. RIDICULOUS. Available in all rooms: It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.It is a pity that we have not exceeded your expectations; accept our sincere apologies, it certainly does not reflect the commitment and the quality that we have exhibited for many years. Great concierge service - Review of Sandos Playacar - Tripadvisor !Lucero AlvaradoE-conciergeSandos Playacar. Night shows are ok, but equipment is cheap and shots off frequently during performance. Sandos Playacar - All Inclusive Detailed Information - VAX VacationAccess Check-out time is at 12:00 pm (noon), but you can use the facilities until 7:00 pm. I did enjoy a cupcake at the Cupcake Cafe. I am not joking or exaggerating that we had to call maintenance 5 times. -Access to all services and facilities of the Sandos Playacar. The Riviera Family Section at Sandos Playacar Beach Resort in Playa del Carmen is located in the heart of the resort and puts you and your family literally just a few steps from the main pool and white sand beach. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards. You can do it at reception, at the spa facilities, with Concierge, or online by sending an email to spaconcierge.playacar@sandos.com or fill out this form. Guests celebrating their honeymoon will receive a fruit basket and a bottle of sparkling wine in the room. Spend a day at the beach surfing, or relax with sun loungers and beach umbrellas. Property Location With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. Rooms Make yourself at home in one of the 819 guestrooms featuring free minibar items . Sandos Playacar | Playa del Carmen Resorts All Inclusive Escape will cancel and close the window, Hotel Rating 4 en-US-HotelRatingOutOfText 5, Hotel Rating 5 en-US-HotelRatingOutOfText 5, Hotel Rating 3 en-US-HotelRatingOutOfText 5, Hotel Rating 2 en-US-HotelRatingOutOfText 5, Hotel Rating 1 en-US-HotelRatingOutOfText 5. A big pat on the back for using washable plastic glasses. We will continue follow up these inconvenience, thank you for giving us the opportunity to approach to you. As a beach resort, we're committed to showing our guests the wonders of the Riviera Maya while helping the environment. 1, Lote 1 Fracc. 2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. Reservation changes may not be permitted unless authorized by the hotel. My brother and his family were in the family section. I was always able to find something to eat. 2. I couldnt force myself to eat flavorless food & was starving when we got to the Cancun airport to return home. Complete Spa with 22 cabins for massages, facial and body treatments. Occupancy limits:2 adults, 0 children, 2 total. CST 2139014-20 6/5/2023 1:53:23 AM. I Got Jumped by a taxi driver one night entering the hotel, Nickelodeon Hotels & Resorts Riviera Maya. General | Sandos Amazing resort. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. This may not be a comprehensive list. Occupancy limits -3 adults,2 children/junior,5 total. I have been coming down, Dear Jon B, We appreciate the time you have taken to write your review about your recent stay in Sandos Playacar. However our room was pathetic. Food is good so far were we have eaten.24hrs room is amazing. Yes, our concierge team will be happy to help you . Bulk soap and shampoo. These spacious junior suites with one King Sizebedplus a bunk bed for 3await you at Sandos Playacar . They will be definitely reviewed with different departments to introduce corrective actions and improvements.We will very glad if you give us the opportunity to host you again in the near future to restore the confidence in our chain by writing us a mail of your requests and wishes a few weeks before arrival and it will be our pleasure to help you in the best possible way. Daily activities program: aerobics classes, stretching and beach activities. Not the end of the world as town is only 10 mins on bike.The mini-putt course needs some love. Dear Samuel, Thank you for those great comments and we are glad your vacation was a wonderful experience. Minimum night stay restrictions may apply. This time, there were 3 tiers of wrist band/accessibility. Evening entertainment: shows and theme nights at the Plaza (bar open from 05:00 p.m. am until 02:00 a.m.). The Select Club Adults Only section has 2 Premium Clubs that offer selective services such as: As a guest of this section you will have exclusive access to a dedicated beach area which offers: FormerlySelect Ocean Front effective 06/20/2022. Please contact us whenever you would like to come back, we would be honored to have you with us once again. In addition, Jose offered us some upgrades that we could not refuse. Sign in to see exclusive Member Discounts. The Kids Club has supervised games and crafts, while big kids will love the arcade and video games at the Lite Teen club. Located on a jaw-dropping and never-ending white sand beach sits Sandos Playacar, an all inclusive resort that offers the perfect family vacation. COVID testing (requirement for departing successfully from the Cancun airport) was all handled efficiently on site. more, This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Most of the resort is old and barely upkept. jtuna2 wrote a review May 2022. I couldn't even stand in it with my feet only in the water.7. Full Schedule for activities with our Entertainment and Sports Equipment. The perfect place for music lovers, it's the first theme hotel inspired by the music of the 70s, 80s and 90s. He does a great job!! These spacious junior suites with two queen beds await you at Sandos Playacar . Please see our partners for more details. Bicycle tours during the day. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Multiple spiders In The room and shower Fitness Center: A fully equipped 3,750 square foot gym by Life Fitness. The gym offers a variety of cardio and strength machines, spinning and yoga classes along with views of our spas relaxing hydrotherapy area. Please check you have entered your email address correctly before continuing. I travelled to this resort with my partner, my parents, brother, his wife and their kids. Do not hesitate to contact us at econcierge.playacar@sandos.com, to provide the best service possible for your future stay. Room rates include meals and beverages at onsite restaurants and bars. There weren't enough umbrellas at the RE. There's fun for all ages with a free kid's club and mini golf, and complimentary bicycles are available on site. Dear Guest, We thank you for sharing your comments about your recent stay at Sandos Playacar with readers of this internet site. Regards. The provision of housing is linked to their trade, business, or profession. I'm writing this review while sitting in the Cupcake Cafe at the resort. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. 10 Pools in the complex, including 1 exclusively for Select Club Adults Only Section & 5 for children. We would like to thank you for taking the time to highlight our hotel features down to the detail. outdoors, step out onto your private balcony or terrace overlooking the exuberant native flora or the pool. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. In the Junior Suites with hydro massage If this form contains invalid entries, the focus will move to the first invalid field upon clicking this button. Self parking is free. In order to correct anything which may not be ideal such as the bed, please contact us through our chief concierge Giovanna who will be more than happy to assist you or Jorge our Front Desk Manager.As I kow that this response will be posted only tomorrow Monday 4, I hope that you get to see it so that we can be contacted by you and make certain that you will have nothing, but a perfect vacation.Kindest wishes,Luis RamirezHotel Director. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Warren B The bars were great as well! Service - pleasing. MEXICO. Do not hesitate to contact us at econcierge.playacar@sandos.comBest regards !! Thank you for your constructive comments about our hotel. Snorkelling area with about 4-5 species of fish just south of main area.man-made reef with sunken blocks of concrete.very cool. Sandos Playacar: Concierge - See 23,678 traveler reviews, 20,819 candid photos, and great deals for Sandos Playacar at Tripadvisor. This exclusive adults only area is located close to the beach and offers optimal privacy from the rest of the resort. Sandos Playacar is ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Check-in time is at 3:00 pm; however, it is possible to use the hotel facilities as early as 6:00 am. We upgraded our room so we were in the adult only section and it was fabulous, there were bar-b-ques every lunchtime by the pool. Is this absolutely ridiculous or is it just me? We talked to several different families and all have the same story to tell which makes me wonder how other reviews were written and by whom. The concierge Renato Guevara was very polite to help me organize a romantic dinner for my parents 40 years aniversary, i called him a week prior to their arrival and he supported me from the distance to arrange a wonderful evening for them, We compared the lowest prices from 12 websites, We compared the lowest prices from 9 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 7 websites, Holiday Inn Express & Suites Playa del Carmen, an IHG Hotel. They are based on availability upon check-in. Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation. Gratuities and taxesGratuities are included and additional gratuities at guests' discretion are accepted. Sandos Playacar Beach - Sandos Hotels - Sandos Playacar Beach Resort When you feel hunger pangs, you can chow down with the wide variety of restaurants like the Cupcake Caf, Chayita Mexican restaurant with made-to-order tacos and burritos, impressive buffet, Mexican cuisine at Gourmex, and so much more. Thank you for adding very generous remarks of the positive sides of your stay with us and mentioning the services that made your stay more comfortable. Regards ! Water, beach, nighttime and daytime activities come together to offer an unforgettable vacation experience. Unfortunately for us we are here during a tropical storm or depression that is coming from the west and it rains most of the time - but there is absolutely nothing to do here. Things from guest before us left in the bathroom window Please enter your travel dates like this: mm/dd/yyyy. Step into luxury at Spa Sandos. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. Another shout out to Maria and Uriel who were walking around every day and asking if there were any concerns or issues of any kind with the room or anything at all. Bedding:1 king or 2 double beds and a sofa bed. We had an issue in our. There is a family package (blue wrist band) and a singles package (gold). It was a great time. The French wasok.The burrito bar was great.The Brazilian was also very good. Great location to visit Mayan Ruins, go snorkeling, etc (all nearby). This unique and environmentally friendly escape has relaxing health and beauty treatments created for spa enthusiasts. by GM Assistant. No reservations are needed for any of them. In the evenings, Beautiful grounds, gorgeous white sand beach and turquoise water. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. " If you like boiled and burned afterwards "steak", you will definitely "enjoy" steakhouse. Sandos Playacar: Concierge Quick Response - See 23,678 traveler reviews, 20,819 candid photos, and great deals for Sandos Playacar at Tripadvisor. Dear Terri, While extending you a warm regard, I would like to thank you for sharing your views and comments related to your recent stay at Sandos Playacar Resort. Muchas gracias por habernos elegido como destino vacacional y por el tiempo que ha empleado en compartir sus comentarios. Water activities. I couldn't even figure out how to adjust the temperature in my room. We appreciate your feedback and look forward to seeing you in this your second home. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Read our, Eugenia Camacho, Atencin al husped/Recepcin at Sandos Playacar, responded to this review. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Again, it was fun but well used.Would I go back? The Select Club Adults Only section at Sandos Playacar Beach is set in front of the famous white sands of Playacar beach and is exclusively for guests aged 18 and above. The food was good. Thank you for your attentiveness. 32-inch plasma televisions come with satellite . Worst food ever! We had high expectations, because we all needed a home away from home, a sanctuary to call our own for our 7 day family vacation. Meat cannot be cut with the knife and cold - that's how badly it's made. . There is nice beach and big pools! Sandos Playacar, Jul 5, 2022 This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Trust me I wish I was. Thank you for your evaluation, we would have liked to read your comments to know more about your experience but we are glad to see that you've enjoyed your holidays. Also, the MAIN reason why I will never be returning to this resort is because I was forced to book a room in the family section because I have a son, keep in mind that both my parents also traveled with me but booked a separate room, however, they were going to watch my son the majority of the time. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Sandos Playacar: Great concierge service - See 22,930 traveller reviews, 20,253 candid photos, and great deals for Playa del Carmen, Mexico, at Tripadvisor. My wife slept on the hide a bed. Bedding: 1 king size bed plus a bunk bed for 3. Some restrictions may apply. Not the end of the world. More, 4-star beachfront property near Playa del Carmen Maritime Terminal. This 4-star property is 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal and 2.4 mi (3.9 km) from 3D Museum of Wonders. She arranged for a banner on Wthe door, balloons on the ceiling, confetti on the table, a bottle of Don Julio tequila as well as a small birthday cake and a bottle of chilled sparkling wine with glasses waiting for us after dinner! We also enjoyed iced caps & other goodies at the coffee shop. There were 2-3 billiard tables, a ping-pong table too. For 2000 I would expect more. If you've been looking for a way to make a splash, plunge into one of the resort's swimming pools We really appreciate hearing about our Guest's experiences and we will be forwarding them to our Management for their review. We are sure to say that like any other virus, your son's HFMD could have been contracted on the plane, on the bus, on the street, in the hotel or any other place where guests may bring viruses in general, but the hotel cannot be held responsible for the spread of viral infections as you can understand given its easy spread. First child through age 12 is surcharged. This property offers transfers from the airport (surcharges may apply). Meanwhile, teens will find their very own place to hang out with arcade games, video games, a soft drink bar and a dance floor. Rooms look very worn and shabby. Best birthday celebration ever! Resort does its best to clear the weeds and it works. Not happy with stay at all, Everything is great except for Wi-Fi. Sandos Benidorm Suites is an all inclusive hotel in Benidorm, Spain. Kids Club: Activities and entertainment for kids and young adults. Children 2 through 12 are surcharged. Own or manage this property? Dear guest, I would like to extend warm and cordial regards on behalf of the Sandos Playacar family, and thank you for the time invested in posting your personal impressions of our hotel. You can also send an email to callcenter.mx@sandos.com, and/or call the following numbers: From the Americas - Mexico 01 800 907 52 92; From the Americas - USA 1 866 336 40 83; From Europe - Spain +34 971 78 33 02; From Argentina - 0 800 122 04 06. We had been to this resort twice before with kids. !More, Dear Guest,Thank you very much for your time and for providing us with your impressions regarding your recent vacation at Sandos Playacar Beach Resort.Thank you for mentioning our staff, they have already received your congratulations.Your comments are very encouraging for our team and give us energy and motivation to keep up great work every day.We would like to welcome you again at our hotel to spend here another memorable holiday. Sandos Playacar - All Inclusive Detailed Information Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. We had a close room to the beach so that was nice. We work hard to improve and elevate the quality of our services. Nice feature to have as we used them several times, but prepare yourself to ride on a semi-flat and a warped crank. FormerlySelect Superior effective 06/20/2022. Surprising to us, they have 3 polls by the beach: 2 regular and one kids between the regular 2. The buffet was outstanding as was room service for all inclusive packages. Pool games and water aerobics, water basketball, bicycle tours during the day, Zumba. Review tags are currently only available for English language reviews. Sandos Playacar All Inclusive is an all-inclusive property. The impact: There are certain pools, facilities, and beach areas that are gold only. Yes, you can check-in up to 15 days before arrival through the Sandos App, available on Google Play and Apple Store. We hope your son is feeling better and that your family enjoys good health. Housekeeping is provided daily. I am sincerely sorry for the inconvenience you had during your stay. The comments and suggestions we receive from our guests are very important to maintain the quality of the service at the resort. Regards, Posted by a verified traveler on Jun 15, 2021, Jun 15, 2021 Agave Blue Bar offers beachside service with drinks and snacks in the mornings and afternoons. The rooms were modern and clean and the food was delicious at the la cartes and the buffet. However, it can sometimes occur in adults, which we understand is quite common and easily spread. Swimming pool and solarium only for adults. 4. Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. GM Assistant This might be due to the fact that the resort was not full, I don't know.The gym was good - clean and cool in the morning. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Special recognition has to be given to hostess Luisa who was absolutely amazing - such a pleasure!! They will be definitely reviewed with different departments to introduce corrective actions and improvements. Quedamos a sus rdenes. Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). In cases like yours the hotel can make an exception and you can ask to upgrade your wristbands to the adults only so that you can stay in adults areas, without your son, and enjoy all the areas. Excursions: Archaeological Sites Tulum, Coba, Chichen Itza, Ecological Park Xcaret, Xel-Ha, and others. Three: the Family section, the Select Club Adults Only section, and the Royal Elite section. Public spaces have free WiFi. Guests are allowed to have 1 child 12 and younger stay free of charge when sharing a guestroom with 2 adults! Important Information: At least 2 adults must accompany the children. We found the food 5 star especially the French a a la carte, superb. Please contact the hotel for additional information. At noon they bring a full snack bar. -Private Bathroom with shower & separated hydro massage tub. From the moment we arrived, having to wait in a long line to check in (it seriously took close to an hour), it just went downhill from there. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Here, youll find volleyball, sand castles, Zumba lessons and simple relaxation. We booked several a la cartes which were top notch! Wireless internet connection in public areas. For travelers looking to get in some good workouts while away, this is the place. We are very happy that you had such a lovely time at our hotel and we hope to have the opportunity to see you again at Sandos Playacar Beach Resort. Sandos Playacar Beach Resort. In the Junior Suites with hydro massage tub, when youre ready to call it a day but still enjoy the Sincerely, Ilse Jordan, Web Relations. Jul 15, 2022 by E-concierge Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. We are staying in the adult only area. I Got Jumped by a taxi driver one night entering the hotelI Got Jumped by a taxi driver one night going to the hotel after going out to coco bongo, he stole my phone, wallet, jewelry i had on, and no one from the staff assisted me with nothing. Water dispenser. We really apreciate that you had so much fun with us and that you are already planning your next vacations with us. Yes I would stay here again but I would need to bring some protein snacks with me (like beef jerky & peanuts). Sandos Playacar as Royal Elite is the way to go! Food was terrible at all the eating places but one ( blue moon ) only one waiter at pool side the entire stay ( 30 min to get a drink ). They are serving thousands at a time, so did I expect fine cuisine? The all inclusive program offers the following amenities: Kids Club (4-12 years) open from 10:00 a.m. until 10:00 p.m. with a special activities program under the supervision of our professionals, Teens Lite Club (13-17 years) open from 12:00 p.m. until 12:00 a.m. with arcade games, mocktail bar, dance floor. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. Dear Guest, First of all we would like to express our appreciation for your time and feedback, as well for the fact that you have visited our beautiful hotel.Indeed we like to extend our sincerest apologies for the impressions you have taken home and will immediately work on your comments with our depending Department Heads, in order to evaluate your concerns and demonstrate improvement as well avoid any reoccurency within the future.However, we must admit that, after reviewing your comment and our system, we admit to being surprised by your statement because during your stay you did not report any incidents.Our team, including the entire staff board works on a daily basis to please our international guests in order to provide a memorable experience, transmitting our heart warming Mexican Hospitality and sharing this unique feeling.
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