The table below shows variables and examples of the locations they correspond to on each operating system. Add and sync users with a directory service. You can exclude a folder or file. If malware gets onto the device another way, we can still detect it in the datafolder directory. Hi Paul , I am having the same issue. A trailing backslash symbol \ is needed at the end of a folder exclusion. Copy the Detection ID from the detection event you want to exclude. Sophos add file exclusion to antivirus scanning, Powered by HelpDocs Always use the following permalink when referencing this page. Do as follows: In Sophos Central, go to Global Settings > Federated identity providers. Choose whether isolated devices will use outbound or inbound communications, or both. Please help. By default this uses the SHA. Distribute the time over all 100 licenses. They can add global exclusions from the events list. Sophos Central Admin: Event types and descriptions for Sophos Central API. Specify the item or items you want to exclude. Try to use policies to set exclusions that target only specific users or devices, rather than global exclusions. Any file or folder with more than 11 characters in its name will have an MS-DOS compatible short filename/path to . Manage exclusions for Microsoft Defender for Endpoint and Microsoft Recommended vendor exclusions for use with Sophos products on Windows, Sophos Central Admin: Windows scanning exclusion, Central Endpoint: Scanning Exclusions for Specific Users, Umbrella Component updated for version 3, allow list may need to be updated, Required Antivirus Software Configuration for the EdgeSight Agent, Citrix Guidelines for Antivirus Software Configuration, Best Practices and recommendations for exclusions in Domino Server when running Operating System Antivirus, Virus scanning recommendations for Enterprise computers that are running currently supported versions of Windows, Endpoint Security and Control and cluster servers, Antivirus software that is not cluster-aware may cause problems with Cluster Services, Anti-Virus Software in the Operating System on Exchange Servers, Running Windows antivirus software on Exchange servers, Virtual machines are missing in the Hyper-V Manager Console, or when you create or start a virtual machine, you receive one of the following error codes: "0x800704C8", "0x80070037" or "0x800703E3", A 0-byte file may be returned when compression is enabled on a server that is running IIS, Antivirus software may cause IIS to stop unexpectedly, Certain folders may have to be excluded from antivirus scanning when you use a file-level antivirus program in SharePoint, How to choose antivirus software to run on computers that are running SQL Server, Windows Anti-Virus Exclusion List (en-US), Multiple symptoms occur if an antivirus scan occurs while the Wsusscan.cab file or the Wsusscn2.cab file is copied. Adding Scanning Exclusions is the easiest way for customers to allow blocked applications, websites or Potentially Unwanted Applications.Skip ahead to these sections:00:12 Overview00:44 Exclusion Types03:40 Scanning Exclusions05:20 Intercept X Exclusions07:00 Policy ExclusionsRelevant Documentation:https://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/ExclusionVariablesWindows/index.html#using-scanning-exclusions-safelyhttps://docs.sophos.com/central/Customer/help/en-us/ManageYourProducts/GlobalSettings/GlobalExclusions/MitigationExclusionsVariables/index.htmlJoin our Sophos Community at community.sophos.comMore helpful videos at techvids.sophos.com Exclude from checking any process that runs from an application (Windows). Click Add or Add Another. You can use the wildcard * for file name or extension. It adds an exclusion for the Detection ID associated with this specific detection. Solution Try the following solution measures below. https://docs.sophos.com/central/Customer/help/en-us/central/Customer/concepts/ConfigureMalwareProtection.html, https://docs.sophos.com/central/Customer/help/en-us/index.html, https://community.sophos.com/community-chat/f/user-assistance-feedback. For File or folder exclusions, in the Active for drop-down list, specify if the exclusion should be valid for real-time scanning, for scheduled scanning, or for both. Thanks for the reply - yes, they are indeed using Splashtop Streamer and on the few that I have checked the version is 3.5.6.0. You can you use this option if you're working with Sophos Support to resolve a false positive detection. To exclude C:\Program Files\Sophos\ (Program Files has 12 characters and a space), you must add to the exclusion list: C:\Program Files\Sophos\ C:\Progra~1\Sophos\ File exclusion example To exclude C:\aReallyLongFileName.txt (aReallyLongFileName has 19 characters), you must add to the exclusion list: C:\aReallyLongFileName.txt C:\aReall~1.txt and *. Your browser doesnt support copying the link to the clipboard. Thank you for your feedback. If the app is compromised, other protection, such as runtime protection, can still detect malicious files. Our company where this exe is developed does not have Sophos installed. If an option is locked, global settings have been applied by your partner or Enterprise administrator. Exclude any file named bar in a folder named foo (in any location). It will remain unchanged in future help versions. Notes: Aside from changing or editing an excluded item, importing or exporting the list of excluded items is also available. https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=exclusions-guide. My team delivers an exe (say for example myexe.exe) to a company which has Sophos antivirus installed in all user's PCs. If you want exclusions from exploit checking, do as follows: Specify the item or items you want to exclude. I only entered the long form and that was enough to do the trick. Exclude the app by using its SHA, if available. Most game incompatibilities can be addressed by Adding local exclusions/Allowing Installations and/or applications to run. Set the following values: Item type: Folder Item name : \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy*\ or GLOBALROOT\Device\HarddiskVolumeShadowCopy*\ Click the succeeding OK buttons. You can use the wildcards shown in this table. In the Events list, find a detection event for that app, click Details and then Allow. You can use the wildcards * and ? For File or folder exclusions, in the Active for drop-down list, specify if the exclusion should be valid for real-time scanning, for scheduled scanning, or for both. Click Add Exclusion (on the right of the page). Go to Email > Policies and exceptions and click Add a policy. It is not currently possible to exclude a range of IP addresses using the CIDR format. Click Add Exclusion (on the right of the page). You can exclude any process running from an application. On-Premise Endpoint requires membership for participation - click to join. The exclusion is added to the exclusions list. You can copy a Detection ID from a detection event in Sophos Central Admin. Sophos Intercept X: How to exclude applications from Exploit Mitigation When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful. In the Exclusion Type drop-down list, select Detection ID. You can set up the following types of exclusion: Exclude files or folders from scanning. New Sophos Support Phone Numbers in Effect July 1st, 2023. matches "foo" and "foo". Things are back to "normal" again for the moment A newer version of Splashtop has been released recently, showing some improvements for customers. https://docs.sophos.com/nsg/sophos-firewall/19.5/Help/en-us/webhelp/onlinehelp/index.html?contextId=email-cloud-hosted-mail-server. Note: You will need administrator access to make these changes to Sophos. If it is at the end of a string it can match zero characters. Why is this magically an issue all of a sudden with Exclude websites from checking (Windows/Mac). Help us improve this page by, Exploit mitigation or ransomware wildcards and variables, Malicious Network Traffic Prevention (IPS) (Windows) exclusions, Manage settings for Sophos Central Self Service, Impersonation Protection and VIP Management. You can also exclude detected exploits using a detection ID. For more information on setting up exclusions and the variables and wildcards you can use see the following: If you can't edit exclusions, check the following: If you exclude files from scanning, we'll still check the excluded items for exploits. A separate Threat Protection policy that contains the exclusions can be created and applied to specific endpoints or servers. These folders include the following: We recommend that you don't exclude these folders from scanning because this reduces your protection significantly. I'm a software developer for a team that distributes an exe (let's call it myexe.exe) that is getting flagged by Sophos Anti-virus for suspicious activity. Howto: create a scanning exclusion in sophos central that also works in subfolders Olaf Skarabis over 6 years ago Hi, i am new with sophos and also with sophos central and i am nut sure howto generate a scanning exclusion that also worked for subdirectorys. This myexe has been detected by Sophos as a file exhibiting 'Suspicious Behavior'. To see all processes or other items that you need to exclude for an application, see the application vendor's documentation. Benedict from the Sophos Community shows you how to create Scanning Exclusions in Sophos Central. For Sophos Home, this is typically related to our Exploit module. For more information on how we detect threats see Sophos Threat Center. We recommend that you don't use this wildcard by itself. We recommend submitting a sample to Sophos Labs if you are unsure whether a file safe to exclude or not : Sophos- Submit a Sample For details, see How to make exclusions specific. Sophos The total is 900 months. 2. On Windows guest VMs protected by a Sophos security VM, you can exclude a drive, folder or file by full path. All files and folders underneath C:\foo, including C:\foo itself. What is it being detected as? Don't exclude folders where malware is often found, such as system files or startup folders. Then specify the address or ports the traffic uses. Be careful if you use this variable to set up exclusions as it reduces your protection. You can add specific scanning exclusions for network shares. These exclusions will apply to all your users (and their devices) and servers. Always use the following permalink when referencing this page. Only use them if you understand the risks. Skip ahead to these sections: 0:00 Overview 0:33 Clone the Base Policy 1:20 Add Users 1:41 Add the Exclusion 2:45 Enforce the Policy Sophos Central Admin: Threat Protection Policy: If you make a real-time scanning exclusion for say "C:\test\test.exe" in the Threat protection policy (or global exclusions), then this will be picked up by NTP. You can use wildcards and variables. Note that I work at a company where Sophos Anti-virus is installed on most people's PCs. Thank you for your feedback. When we try to access the PCs via Datto RMM WebRemote or Splashtop the connection is unsuccessful. See Server Threat Protection Policy. Upload the mail server certificate as follows: Upload the Certificate and Private key files. We recommend that you don't set up an exclusion for a whole drive. Think carefully before you add global exclusions because doing so may reduce your protection. Global exclusions apply to all your users (and their devices) and servers. Thanks for reaching out to the Sophos Community Forum. Global exclusions pushed from Sophos Central Enterprise are merged with the Sophos Central Admin list. This video takes you through setting up exclusions. Read and acknowledge the legal agreements. 3. Sophos add file exclusion to antivirus scanning 1. Click Add. 1997 - 2023 Sophos Ltd. All rights reserved. Always use the following permalink when referencing this page. the problem is that the endpoints are on completely different . Code in this location is not scanned. Here's an example: To edit an exclusion later, click its name in the exclusions list, enter new settings and click Update. Make your wildcards as specific as possible. Long filename/path, and you have only excluded the short filename/path. Add Azure AD as an identity provider in Sophos Central. For example, if you have an application that encrypts data, you might want to exclude it or you might want to exclude folders used by backup applications. Only use them if you understand the risks. Under Allow relay from hosts/networks, select the mail server. Dont use a file exclusion. When my team's application is installed it installs myexe.exe. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Be careful when you set up exclusions. Exclusions can be made in both consoles after a CryptoGuard detection on the affected application. But I would like to know what causes the myexe to be detected as a file of suspicious behavior. Configure the mail server to allow email relay with Sophos Firewall. I suggest giving this a try if you continue to experience issues.- Splashtop Version 3.5.8.0. Have you checked the following things: That you have decryption bypassed/disabled for iOS devices if "inspect HTTP and decrypted HTTPS" and/or "Decrypt HTTPS during web proxy filtering" is enabled in the firewall rule that allows the iOS device?That in the TLS/SSL Inspection Rules, you are not attempting to "Decrypt" iOS device in the settings. You can exclude applications that are normally detected as spyware. Setting scanning exclusion for Volume Shadow Copies Adding exclusions reduces your protection, so we recommend that you use policies to target users and devices where the exclusion is necessary rather than using this global option. One single character. https://docs.sophos.com/central/customer/help/en-us/index.html?contextId=global-exclusions. Can this be done from a command-line command? Sophos Central Public Update Cache using FQDN Hi Sophos experts. If you do not have access to configure Web Control contact your system administrator. See Threat Protection Policy. We have confirmation this fix works - thank you very much for your help! Here are some examples of the use of wildcards. Scanning exclusions may significantly reduce your protection. The exclusion is added to the scanning exclusions list. Be careful when you set up exclusions. Adding Scanning Exclusions is the easiest way for customers. Jelan from Sophos Support describes how to create scanning exclusions for specific users in Sophos Central. Heartbeat C2 connection. If possible, enter the full path from the application, not just the process name shown in Task Manager. If you're adding exclusions from threat protection, or you've seen warnings about your exclusions in Account Health Check, read these guidelines to stay safe. In Global Settings, click Global exclusions. Check the past logs if Windows Updates worked differently. All files or folders contained in C:\foo named *.txt. If I manually stop the services: Sophos File Scanner, Health, MCS Agent, MCS Client, Network Threat Protection and then EndTask the . Configure Azure AD to allow users to sign in using UPN - Sophos Central Help us improve this page by, Exploit mitigation or ransomware wildcards and variables, Malicious Network Traffic Prevention (IPS) (Windows) exclusions, Manage settings for Sophos Central Self Service, Impersonation Protection and VIP Management. Do as follows: In the application you created, click API permissions. You can use variables when you set up scanning exclusions. We'll still check the excluded items for exploits. These exclusions can used to run a program that has been stopped from running/installing due to an exploit-like behavior being detected at the time of launching the application. My team delivers an exe (say for example myexe.exe) to a company which has Sophos antivirus installed in all user's PCs. Also note that I don't administer Sophos Anti-virus at my company, I am a software developer who distributes an .exe that is getting flagged by Sophos Anti-virus for suspicious activity. Exclusions are stored in machine.xml but I wouldn't advise anyone to start adding entries to that, service restarts will be required, etcDefinitelydragons there! 3. Review remediation actions that were taken for the detected entity. You can exclude applications from protection against behavioral exploits. To stop checking for a malicious behavior exploit that has been detected, use a Behavioral Protection exclusion. However, if the behavior is different, for example different paths or files, the Detection ID is different and requires a separate exclusion. You might no longer need exclusions that were used to fix an issue or comply with a third-party vendor's recommendations. Your browser doesnt support copying the link to the clipboard. Check if your administration role has access to both Endpoint and Server protection. We have had several complaints from different Sophos Intercept X Advanced users that their Windows 10 PCs are running extremely slowly. Turn on SMTP relay for the WAN zone and specify the relay settings for the mail servers. Managed by Sophos Central Go to Server Protection. I have installed update cache on one of my servers its internal IP let's say 10.X.X.X and the hostname is myserver.internal.local and this server also has a public static IP assigned let's say 6.X.X.X and it has a public domain pointing to that server let's say mycache.domain.com. You can add users and user groups to Sophos Central from your Active Directory or Azure Active Directory service. Setting Scan Exceptions - Sophos Home Help File or folder (Mac/Linux). Make your variables as specific as possible. Adding an exclusion prevents this detection on this application. You can also use exclusions to allow isolated devices to communicate with other devices under restrictions. I'll come back with an update when I have one. Excluding application from CryptoGuard See the Sophos Techvids: *Sophos Anti-Virus on-access scanning must be temporarily turned off when updating Microsoft Exchange. Jan 17, 2023 Learn to use exclusions safely. Please visit our User Assistance forum on the Community to share your idea!https://community.sophos.com/community-chat/f/user-assistance-feedback. To exclude certain applications from checking, use Exploit Mitigation Exclusions. It will remain unchanged in future help versions. Cause. In the email, click Create Password. You can exclude files, websites and applications from scanning for threats. As you mentioned Splashtop, do you know if the devices in question are using "Splashtop Streamer"? Thank you for your feedback. The following rules apply: Process (Windows): You can exclude any process running from an application. 1997 - 2023 Sophos Ltd. All rights reserved. Essentially this is not a change of UTM / Sophos, instead something happend in your setup or Windows changed the method to update. Note that your exclusions usually apply to network shares by default unless they're drive-specific. Add an exception for "Network Threat Protection" Select a Central Admin Portal location. Under Advanced SMTP settings, select Scan outgoing mails. How do I programatically add a file to Sophos's exclusion list? You can allow isolated devices to have limited communications with other devices. * is not valid. Sophos Central Endpoint and Server: CryptoGuard Under Protected domain, click Create new and create an address group for the mail server's domain name. You can upload the mail server certificate on Certificates > Certificates > Upload certificate. If I manually stop the services: Sophos File Scanner, Health, MCS Agent, MCS Client, Network Threat Protection and then EndTask the System Protection Service this reduces the memory usage and allows me to connect remotely. Specify the exclusion using the same name under which it was detected by the system. Recommended vendor exclusions for use with Sophos products on Windows Sophos Central Server: Automatically excluded third-party products, Sophos Endpoint Security and Control: Exclude Windows items from scanning, Sophos Endpoint: File and folder exclusions do not work, Active Directory (Domain Controller, Windows Server 2008 R2, 2012, and 2016). All exclusions can increase the risk to your systems. If you exclude files from scanning, we'll still check the excluded items for exploits. Choose your embed type above, then paste the code on your website. 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If you want them to apply only to certain users or servers, use the exclusions in Sophos Central Admin policies instead. - Systems running Sophos Central Server Core Agent exhibit high CPU and RAM usage after updating Splashtop Streamer. Use Exclude remote files option for excluding files that are not stored on the local drive. Find more information about PUAs in the Sophos Threat Center. To do this, click Exploit not listed and enter the ID. You use exclusions to tune the detection behavior of Sophos Central. This has been over the past week or so. Don't exclude folders where malware is most often located. If possible, enter the full path from the application. Windows scanning exclusions - Sophos Central Admin Now malware with an .exe extension wont be blocked. The customer now has 100 licenses. Recommended vendor exclusions for use with Sophos products on - site
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